Frequently asked questions

Answers to the most common questions about QREventHub.

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Do my attendees or my staff need to install an app?

No. Attendees receive their QR ticket by email and can find it in “My tickets”. Staff scan tickets from a smartphone browser.

What happens if a QR code is scanned twice?

The second scan is refused and shows the time of the first check-in. An attendee is never counted twice.

Does the QR code contain personal data?

No. It only contains an opaque, unpredictable token. All checks are done by our server.

Can I import an existing guest list?

Yes. You can import attendees from a CSV file and export your attendee list or reports at any time.

Can I run an invitation-only event?

Yes. Set the event to “Invitation only” and only your invited guests will receive a valid ticket.

What if an attendee loses their ticket?

From the dashboard, resend their QR code or block the old ticket so it can no longer be used.

How do I choose my pack?

The Pricing page shows you the cheapest pack that covers the needs you tick.

Can’t find your answer?

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